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Tom's complaint against Serpent Urban Clothing
Just..terrible. Everything about this company is the absolute worst.
Complaint against Serpent Urban Clothing
After an impulse decision to buy a couple of shirts I decided to try and cancel the order. I promptly acted on this, within the next working day, yet a week later they notified me it had already been dispatched so there was nothing I could do about it. I was angry, sure, but if there was nothing that could be done, then so be it. It was a week after that that I received an email saying it had just been dispatched. So to clarify, they lied to me so they wouldn't refund the order. After several complaints I was no closer to closure, in fact, every email I sent ignored my issues and simply 'thanked me for shopping' with them. The salt in the wounds? It's been a month since the order and the shoddy products haven't even arrived. F*****g b*****ds.
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