Serpent Urban Clothing

2.00 stars

47 Reviews

GBP silhouette


Tom's complaint against Serpent Urban Clothing

Tom Simpkins


Just..terrible. Everything about this company is the absolute worst.

Complaint against Serpent Urban Clothing

After an impulse decision to buy a couple of shirts I decided to try and cancel the order. I promptly acted on this, within the next working day, yet a week later they notified me it had already been dispatched so there was nothing I could do about it. I was angry, sure, but if there was nothing that could be done, then so be it. It was a week after that that I received an email saying it had just been dispatched. So to clarify, they lied to me so they wouldn't refund the order. After several complaints I was no closer to closure, in fact, every email I sent ignored my issues and simply 'thanked me for shopping' with them. The salt in the wounds? It's been a month since the order and the shoddy products haven't even arrived. F*****g b*****ds.

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