Serpent Urban Clothing

2.00 stars

45 Reviews

GBP silhouette

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Lyle's complaint against Serpent Urban Clothing

Lyle Anderton

02/12/2016

[RESPONDED] Poor Service

Complaint against Serpent Urban Clothing

I ordered two t-shirts from the company; After four weeks, I contacted them about the progress of the order. Only after enquiring was I informed the product was 'out of stock' and that my order had been cancelled.

  • supporters 0

Serpent Urban Clothing has responded

  • Comments (1)

David Linder | | VERIFIED

We are very sorry about the inconvenience Lyle. We did email the same day that you placed that order to inform you that we no long sell that design and to ask if you would like an alternate design. However, we did not hear back from you within 6 days so we canceled for your order. We under that this is not the ideal outcome, and we're already taking extra steps to ensure this doesn't happen again.
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