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Alison's complaint against Serpent Urban Clothing
Poor service and after service
Complaint against Serpent Urban Clothing
Ordered two jumpers and a tshirt from this company for my son's birthday. Paid extra for the faster shipping but the items took so long to arrive I had complained twice by the time they turned up. I ordered size medium using their own sizing chart on the order page, but they sent XL saying that as the items are produced in China, this was the equivalent of Medium! The company is American but everything about the items are Chinese. The material (100% Polycotton Blend?) is a very man-made, shiny, sweat-inducing material that most people would not want to wear. My son could not wear it so I emailed Serpent Urban for a return policy. They do not accept ANY returns because "each item is custom made". I am sceptical about this. My so also placed an order of his own and had the same experience - late delivery, size different, one item hasn't even turned up yet! The clothing was not cheap and I now feel cheated as I have checked the website and the Facebook page and there is no mention whatsoever that clothing cannot be returned. It states that the clothing is made to order and takes longer than other clothing companies to process but that is all. I feel this is not a satisfactory outcome. Can you help please?
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