Serpent Urban Clothing

2.00 stars

45 Reviews

GBP silhouette

SAVE ON YOUR INSURANCE

mohammad's complaint against Serpent Urban Clothing

mohammad saud

12/04/2017

[RESPONDED] Serpent Urban Clothing Feels Like a Scam

Complaint against Serpent Urban Clothing

I had made an order almost 2 weeks ago with express delivery which supposed to have a tracking number apparently, not only was there no tracking number on the receipt, but also no proper contact information or any means of customer service on their website. This clearly seems like they don't want you to contact them in case your package never arrives.

  • supporters 0

Serpent Urban Clothing has responded

  • Comments (1)

David Linder | | VERIFIED

Hello Muhamad, You ordered 10 days ago and paid for express shipping, which is clearly stated as 5-15days + production. Production is 7 days. You can find our contact information on the 'contact us' and also 'faq' section of the website. You can find links to these pages at the bottom of every page of our website. Clearly labeled at "contact us' and 'FAQ'. I hope this helps
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