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Karl's complaint against Beko

Karl Brown


Beko Tumble Dryer Melted Plug!

Complaint against Beko

I have a Beko tumble dryer that last month caught fire around the plug! Luckily I was home and managed to turn off the electric at the mains before it got worse. The plug was badly melted and it dryer is obviously not usable. I contacted Beko about this and they apologised and said they would send someone out. The guy arrived and checked it over and said it was a fault with the plug/cable and it needed replaced or the dryer could be replaced. About a month has passed I havnt heard anything, so I called yesterday and they said they won’t replace it because it’s out of warranty!! Beko have had many problems in recent times with plugs causing fires and someone was actually killed in a fire caused by a Beko tumble dryer. They are aware it’s a major problem with their dryers, so a company of this size should be fixing dryers free of change for the safety of the customer and also because of the bad media around these products. I am absolutely foaming that they won’t help me out, I ve complained but it’s the same out of warranty excuse. There’s so many people online who’s plugs have melted and not been helped by Beko! I want a refund or at the very very least it fixed free of change and tested to make sure it’s 100% safe.

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