Ticket Selection

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Katharine's complaint against Ticket Selection

Katharine Jackman

08/09/2016

BBC concert tickets not arrived for Hyde park 11/916

Complaint against Ticket Selection

Two tickets then a third separately were bought for Hyde park "festival in a day " which is Sun 9/11I bought them the first day of release on17/6/2016 I thought it was the BBC website but it actually wasn't . I paid by credit card and it appeared on my statement as a Spanish company.I then went on holiday and didn't think any more about it until I went toget my tickets from where I keep them and I realised they hadn't been sent .Ive tried ringing them and emailing with no success .Im surprised they are still advertising other concerts.It looks like a legit company.

  • supporters 0

Ticket Selection failed to resolve this complaint

  • Comments (9)

Katharine Jackman | | VERIFIED

the problem was(apart from my overpriced tickets not turning up) was that I left to go to London from Swansea before my tickets turned up and only 2out of 3 were posted to London so I missed out on the concert .The tickets were £100 each although face value was £45 which I didn't realise.ispent hours trying to sort it out.it ruined my weekend.Fortunately I have understanding friends 👎NEVER AGAIN

Kelly Adams | | VERIFIED

Hi Katherine, As displayed on our contact us page on our website, you can see that we are a Spanish Company. We can see that there were various emails sent to yourself discussing your tickets. We can see that all of your tickets were delivered and signed for as per the below. Kind Regards Ticket Selection

Kelly Adams | | VERIFIED

Latest update: Delivered Your item with reference BQ337750875GB was delivered from our ROTHERHITHE Delivery Office on 10/09/16 . Thank you for using our Special Delivery Guaranteed™ service. Proof of delivery Proof of delivery image Print Opens in new window Printed name: KATHERIN Date: 10 September 2016, 07:23am

Kelly Adams | | VERIFIED

Latest update: Delivered Your item with reference BJ824440321GB was delivered from our MUMBLES Delivery Office on 09/09/16 . Thank you for using our Special Delivery Guaranteed™ service. Proof of delivery Proof of delivery image Print Opens in new window Printed name: JACKMAN Date: 09 September 2016, 10:12am

Kelly Adams | | VERIFIED

Hi Katherine, Your orders were delivered as shown on the proof of delivery. To your original shipping address signed for on the 9th and to the alternative address you provided in London (Rotherhithe) signed for at 7:23am on the 10th so both of your orders were received. We are aware you would have received an additional two to you original address in error. Kind Regards Ticket Selection

Katharine Jackman | | VERIFIED

You have again missed the point .Thereis no apology for not sending the tickets until I made a fuss and then not sending 3tickets to London so I missed the concert .you should not be allowed to continue trading. You are thieves but I won't be caught ever again

Kelly Adams | | VERIFIED

Hi Katherine, One of your tickets was sent to Swansea which you signed for on the 9th September, when you were sent this tracking number by us, you emailed us and stated that you were to receive a further two. These two were sent to the London address you provided and they were signed for on the 10th Sept, therefor you received all of your tickets.

Kelly Adams | | VERIFIED

There is proof of delivery for the tracking numbers when you track them on the Royal Mail website. As stated in our terms and conditions tickets can be received up until the day of the event. Kind Regards Ticket Selection

Katharine Jackman | | VERIFIED

Ticket selection did not sent my tickets until I complained the day before . For a number of reasons I didn't get the tickets until too late .It hasn't happened before and it won't happen again ! I will NEVER use TICKET SELECTION again !
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