Ticket Selection

1.00 stars

701 Reviews

GBP silhouette


Clare's complaint against Ticket Selection

Clare Finch


Tickets on hold and no response from company

Complaint against Ticket Selection

Complaint about Ticket Selection My Order number is 24222 for 2 Coldplay tickets in Cardiff. I have now sent several emails after my payment was blocked by my bank, as they wanted to check I had authorised this payment. I had an email saying that my order was 'on hold' due to 'problems with my card' and that you would ring me if I emailed you. That was 7th October, and I have set 7 emails since then and called you on numerous occasions. Nobody has ever answered the phone, replied to my emails or telephoned me. I booked a hotel in Cardiff on the strength of the original ticket confirmation email I received, which has cost me £200 and cannot be refunded. Please respond to my query immediately.

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