Ticket Selection

1.00 stars

694 Reviews

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Joe's complaint against Ticket Selection

Joe Caplin

17/08/2017

Undelivered Tickets, 2 months later: no refund.

Complaint against Ticket Selection

I bought 2 tickets for a gig in June for £149.95 On the day of the event I was emailed saying that the tickets weren't going to arrive. Sorry. I emailed immediately to get a refund, and was told a refund had already been processed and would be with me in 10 days. 10 days later I emailed and was told they meant 10 working days. a few days later I emailed and was told they meant 28 days. I was then told they meant 28 working days. today (more than 2 months after the event) I have still not received any money. I have contacted them every 3 days since and have been told repeatedly that 'it's being passed to our supervisor' or 'our accounts team will get in contact' to no avail. Ticket-Selection, if you're there, you ruined my mothers birthday, and you're now ruining months of my time which I'm wasting talking to your 'customer service' team.

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  • Comments (1)

Jacqueline | | VERIFIED

Hi Joe, we had exactly the same problem. We took all our evidence to our bank and they refunded us through a 'chargeback' system. They are claiming from Ticket Selection's merchant. Be certain to show the email that states they couldn't supply your tickets. Good luck!
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