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Suman's complaint against Digiarty
Complaint against Digiarty
I bought this product for few basic operations like merging few video files etc. While using the trial version, I was able to merge the input files and then view the merged output video but when I purchased the tool, it kept throwing error for the individual files. I reached out to customer care immediately for cancelling my subscription as I was clearly unhappy with the product. But they kept on asking for log files for their triage & bug-fix and suggested for another tool to use. The customer service is pathetic and at times you would get response after weeks. I was told that “ Digiarty products are sold as "try-before-you-buy" software” and hence refund won’t be processed since it was my responsibility to validate the product before purchasing. The 30-days money back guarantee was a simply lie! Like many other customers (can check other reviews as well), once you make payment, your money is gone! If you are lucky your product may work, else just forget it and live with it.
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