Warren James

1.00 stars

39 Reviews

GBP silhouette

SAVE ON YOUR INSURANCE

Becky 's complaint against Warren James

Becky Bushell

06/01/2019

Appalling engagement ring useless after 2 years!!!!

Complaint against Warren James

My hubby bought my white gold engagement ring 2 years ago from Warren James in Luton. It has lost it's colour and the band has thinned considerably at the back! Took it into store today and was asked if I wear it every day , well obviously it is an engagement ring! Was told that I can't expect it to last forever. I then asked if they consider it acceptable for an engagement ring to last just 2 years. She replied 'Warren James have the highest quality finishings' well clearly not. I asked for head office number and was given the citizen's advice bureau number! I am unable to find any phone number or complaints procedure online either!!!Just appalling will never buy from them again. I am contacting consumer rights!!!!!

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