Warren James

1.00 stars

47 Reviews

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Michell's complaint against Warren James

Michell

07/12/2016

Bad customer service

Complaint against Warren James

Today 07/12/16 I went to your store at trinity walk Wakefield with the hope of buying a gold chain at the price of £165 not a small amount by any means .... I ask one of the young women serving if I could look at 2 gold chains just see the difference... she went away get get these chains or so I thought ... she returned saying the before I could even look at the chains I had to pay £165 that would be refunded to me card if I did not want the said chain .... first let me say that no where in the store does it state that you have to pay for an item just to look at it secondly I understand that if I had been paying with cash I would of got the money bsck right away... but really who carries that amount of cash on them !! .... your assistant informed me if would take 3-5 working days for this amount to be refunded back to my card ..... 2weeks before Christmas I think this is totally unacceptable I worked hard and saved hard to be able to Afford that gift .... I maybe one in a million customers that walk through your door but I'm absolutely disgusted at this approach to customer service and the attitude of your employee when putting this information across to me

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