Warren James

1.00 stars

47 Reviews

GBP silhouette

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Linda's complaint against Warren James

Linda Cairns

03/01/2017

Faulty bracelet

Complaint against Warren James

My husband bought me a bracelet for christmas and the catch was faulty allowing it to become loose and fall off my wrist. This happened twice in the house on Christmas day so obviously I can't wear it outside or I'd lose it. The assistant in one branch said I couldn't have a refund cause it wasn't faulty but she said she had one that kept coming off and advised me to go to a different branch to see if they had an alternative. The next assistant said they never give refunds even if goods were faulty but with this particular bracelet it was a design fault! Obviously by the time I came to complain on line I was out of the 16 day refund time however I couldn't even submit my complaint as I had no order number. Trading standards ought to be informed of this company's bad business practice

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