Warren James

1.00 stars

39 Reviews

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Katie's complaint against Warren James

Katie Jolley


Wedding ring

Complaint against Warren James

I went to warren James in Ashton under-Lyne 7 weeks ago and ordered my wedding ring. as they didn't have the size I needed they said they would order it in and it would be ready to collect on 22/42017. On the date I phoned the store to be told it hadn't been made with this weeks delivery and that it would be due into store week commencing 24/4 which wasn't ideal but I understand deliveries sometimes don't make it. I have been back into the store today (28/4/2017) to now be told it will be in next weeks delivery... after a few choice words, I spoke to the manager who has now told me there was some confusion and my order must of been missed and now the ring has been discontinued. I get married in 2 weeks and now I don't have a wedding ring. This is an absolute disgrace for such a large company. I will not be shopping at warren James ever again and I will be taking this issue further

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