Warren James

1.00 stars

47 Reviews

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Emma's complaint against Warren James

Emma Murphy

12/11/2017

Wouldn’t sell me an item wrongly displayed

Complaint against Warren James

I want to make a complaint to warren James at Wood Green indoor centre I am so upset bu what happened in your store. I went to warren James in woodgreen with my Mum and my 2 very young children. I was buying my mum a silver bracelet from your window display which showed was £39 now £28 we purchased 2 items both bangles and the prices was wrong even though the sales advisor was rude finding the bangle as it is and all the other member of staff wernt helping. She then said I need to talk to my manager as it is on sale but not coming up on till. The manager wouldn’t even show her face she sat in the office and another member of staff said no we any sell it to you we gotta take it off the shelf for 24hours. No sorry or being polite or anything. I’ve been an assistant manager in a store and she was just so rude no apologies just wouldn’t sell it to us. Which upset my mother and made me upset to we always use warren James and the customer service we got was disgusting. So the lady quickly took it out the window as said it was there mistake it should have came out yesterday but they don’t need to sell it. My children then came upset and was very embarrassing as other customers around. So we bought the gold bangle (even tho we didn’t want to as so rude) but we do love your products so we did and the lady at the till serving did say oh sorry I do agree but still can’t sell it. It was just wrong not sure if I can ever go in that branch again. We was so disappointed in the service we recieved as we shop in many more warren James and never dealt with this. Such a shame please what can we do now to get this bangle for my mum for Christmas. Thank you

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