Festicket

I purchased a pre-pitched tent with package for myself and my friend where it states you would only need to purchase a festival ticket on top. Which we have done. Since paying £120 for the camping we have since been given different and confusing information. One person told me that my friend would need to purchase campsite access on top of our tent package and another told us that both of us would need campsite access. Emails are rarely responded to and its difficult getting a straight answer. Refunds are impossible to get so we are now stuck having to fork out another £80 for access to the campsite where it did not state anywhere on there website that this would need to be done. I am very disappointed that we can neither cancel what we have in order to get the correct ticket types or get what we orginally ordered.