Festicket

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Kirsty's complaint against Festicket

Kirsty Vince

29/06/2017

Tickets 'lost in mail'

Complaint against Festicket

I recently ordered tickets to community festival at Hyde park on the first of July. I received no updates in the first few days so I have rung several times and been told my tickets are lost in the mail and to fill out a form stating I would need duplicate vouchers instead. It is now 48 hours before the festival begins and I have still heard nothing. When someone eventually answers its like I'm being a neusense. I'm a student and £90 out of pocket is something I don't need and would like some update information as to why this happened. I'm aware I probably won't get an answer before the festival but an answer in general would be fab, just to be informed this isn't a huge scam. My order number is 391963.

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