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Margaret's complaint against Create and Craft
Getting someone to understand the problem I have
Complaint against Create and Craft
Yesterday I tried to place an oreder online but could not so phoned Customer services to sort out the issue at0915.Spoke to someone who told me to change password tried to explain it is the account number needs updated. Was sent new password to change.TRied again at 11ish to sort it out was informed to leave it with them and they would get it resolved again emails to change password when it is the account number needs updating. Phoned again having now lost the will to live on trying to sort out a simple issue.Again told it is the password again explained that I need my account number updated. Requested to speak to a supervisor as they could not change account. Told no one available but someone would call me within the next 2 hours this was about 1330. 1900 I had a call back from the supervisor who really did not understand the issues but asked me to confim my membership number which he had in front of him and I had gone through all security checks.He said he could do nothing until I could repeat my number as unfortunately he had not called back in the alloted time and I was actually out for dinner . Today haver tried to speak to someone who can do something about this at head office but no complaints number available. foe all the years I have used Create and craft this is a terrible experience of their customer service.
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