John Pye Auctions

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Liz's complaint against John Pye Auctions

Liz Gowdy

24/09/2019

Electrical Items are Sold in Dangerous Condition & unrepairable

Complaint against John Pye Auctions

We have used John Pye for a few years now & after moving to Chesterfield in June was pleased to see an auction house here. In the last few months we have spent alot of money with them buying bargains, until 19/9/19 We purchased several items, Now I'm aware that it's sold as it lies, but 1st item - parts missing, this renders it unable to use, until these parts are purchased. This wasn't mentioned on auction description & box was sealed. 2nd item - this is Dangerous & should not of been sold, the main wire had been cut & is not repairable as it's a sealed unit, again in a sealed box. I requested a full refund on this item as dangerous & should not of been sold. Refund Refused 3rd item - Parts missing again not mentioned in auction description & in a sealed box. 4th Item - Has an EU plug, again not mentioned in auction description & in a sealed box. We appreciate the items that require replacement parts is the chance you take at auction. But the 2nd item is about as much use as a chocolate fireplace & should not of been offered forsale. After speaking to several staff members & emailing. Eventually Customer Services called me back & basically said tough, apparently the boxes can be opened on viewing day, this is not necessarily the case. Have to have a member of staff with you & finding one is like rocking horse ####. On collection day the checkout member of staff who gets you to sign for goods received. Apparently that signature also says that you've checked everything is correct & as it should be. They will not except any responsibility for selling dangerous electrical items. Absolutely disgusting, no other company would get away with this.

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