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Farhan's complaint against John Pye Auctions
Items given to wrong courier and lost during delivery
Complaint against John Pye Auctions
I won few items from Derby, Wales and Marchington. I arranged courier collection from all three sites. Derby and Wales were collected by Parcelforce and Yodel respectively and arrived at my address. With Marchington I asked myhermes to collect through parcel2go website. It was booked end of December and after 10 days of non collection, I was getting threatening emails from Marchington John Pye site that I will incur storage charges. After couple of days of difficult job to get hold of myhermes customer service and parcel2go customer service, I found out that they had no idea what was going on. Myhermes customer service told me that they have no plans to collect the item, but I need to contact parcel2go to cancel the order. It was 11th January morning, I called John Pye Auctions Marchington office to find out if the parcel was collected and was told it is still not collected. I then got hold of parcel2go customer service and asked them to cancel the collection and issue a refund. They cancelled the order issued a refund. I then immediately contacted another courier company and asked them to collect the parcel and tried to phone them but there was no answer so I emailed marchington that this courier company will collect the parcel. In the afternoon I got email from the new courier company that we went to collect but the item was already given to myhermes around 12 noon which was after I had already informed them that the new courier company will collect the item. After a week of not receiving the items, I contacted parcel2go customer service and was told that the items are lost as there is no tracking since collection. They asked for detailed description of the items, I emailed Johnpye Auction Marchington to find out. I emailed them 3 or 4 times in few days but they would not return my email and phone was always busy. I then emailed them again in a weeks time with cc to their Director and I got a reply saying that they gave the items to the courier company that I provided the label for. But I already informed them of the change and they still gave it to the wrong company and now the parcel is lost. I asked them to reimburse me for the loss and now again no response. Also I must mention that even some of the items which look new and packed have defects and sometimes unusable.
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