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GBP silhouette


Celena's complaint against LookFantastic

Celena Collins


Non existing offers & discounts

Complaint against LookFantastic

Received email, one of many, from Look-fantastic offering Bank Holiday Discount of various levels of discount % according to the amount spent. Like most women, when I’m running out I wait for a good discount and order everything together. Put a large order in but website would not accept discount code, saying it had expired on the 27th April....8 days before the Bank Holiday Weekend. This is the 3/4 th time this has happened over the last year and now feel very much it’s simply a manipulating marketing strategy as we all know once you’ve placed a large order you can’t be bothered looking for another company with a decent discount and going through choosing all the products....BUT not this time! I think this company is deliberately pulling customers in with these offers that just ‘disappear’ or your given some wishy washy excuse. I have bought from the them for many years and always a great service but now after the latest ‘con discount’ I will be sourcing one of the many other reputable companies out there. Celena

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