1.00 stars

23 Reviews

GBP silhouette


Debbie's complaint against Sofology

Debbie Knifton


Didn't actually get what I paid for

Complaint against Sofology

We received our sofa and matching footstool that we ordered in Thurrock store. We did not see the footstool as wasn't on in store at the time, but were told and shown measurements and were happy with that. Everything was delivered ok and the sofa is very comfortable, however the footstool is higher than the sofa, making it very uncomfortable to sit with our feet up. I have just got off the phone with Steven Bell from the thurrock store who told me his one in store (and as per internet) is 38cm high. Our one is 40.5cm high, the wooden feet alone standing at 5cm. I had contacted sofology several times and was told that did not count as a defect and the sizing is not always accurate. Nowhere does it say this on their website, in store or on our forms. I finally unscrewed the 4 feet myself and it is now lower than the sofa which is more comfortable. However it slides as no longer has feet on it and apparently sofology thinks this is suitable! DO NOT BUY unless you make them sign a contract saying they will delivery EXACTLY what you ordered. This is awful and upsetting and a total waste of money!!!!

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