sheslovely.co.uk

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Philippa's complaint against sheslovely.co.uk

Philippa Wright

11/03/2017

Poor quality and no refund

Complaint against sheslovely.co.uk

I purchased two loungesuits from this company as gifts. I saw a photo of these items on their website however when the items came they bore no resemblance. The fabric was extremely thin, like dishcloths, there was no care label on the items and they had no shape at all. I contacted the company for returns details as there is no returns address provided on their site and finally, after three attempts of contacting them they gave me the address. I sent the items, got a proof of posting but am still waiting for my money back. I cannot contact them on their facebook page as they have blocked me. In fact they seem to delete all negative comments from their facebook page as I have seen them disappear within hours of being posted. Lots of people are dissatisfied but this company does not address the issue and does not refund customers.

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