Beds.co.uk

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Sarah's complaint against Beds.co.uk

Sarah Collins

16/08/2017

Bed not as advertised

Complaint against Beds.co.uk

I received delivery of a bed I ordered. It was advertised as memory foam mattress, crush velvet double bed with headboard. I was disappointed to receive a poor quality bed, with a headboard ( not the one advertised). Mattress is extremely poor quality with no memory foam at all! Tried to call to discuss this with beds.co.uk. After several attempts to get through (constantly kept in a queue) I emailed them. After no response I feel extremely disappointed as I paid £269 for this bed for my daughter. She can't even sleep on it as the sections at the base keep separating.

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