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127 Reviews

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Linda's complaint against

Linda McK

19/03/2018 - Shocking Service

Complaint against

I received my 5th delivery trying to get my order right! Ordered in January 2018, never heard anything so after 20 minutes on hold I booked my delivery date... only to receive the wrong mattress! The day before my delivery, I gave my own mattress away - so was left lying on the floor (with disability of multiple skeletal issues; which I reported every time to with no empathy! The next delivery to rectify was the correct one but was marked & the packaging was not sealed properly with sellotape to attempt to seal it closed. Etc, etc, etc... I was so patient (albeit in pain - hence why I was buying a new pillow top orthopaedic mattress). My last delivery I received a mattress which was filthy - the outer sellotaped packaging looked like a forklift had ran over the top of it. The oil/black dust was on the mattress up the side & fluff & dirty thumb marks on the mattress- looks like it's been used or abused! I have been in touch trying to get my money back as I am now looking elsewhere at reputable stores, but I am being fobbed off as if its my fault... & after telling me NOT to receive any that we're sellotaped closed - was then told by some woman that they all come like that & the dirty marks were when they were checking & resealing them with sellotape after being received from the Manufacturer!!!!!!! I just want my refund! I wish I'd read the reviews which I noticed afterwards! The mattress' seem to be good quality - just filthy & unacceptable!! LM

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