Beds.co.uk

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Maria's complaint against Beds.co.uk

Maria Crompton

18/01/2018

Beds.co.uk- FAULTY BED AWFUL SERVICE

Complaint against Beds.co.uk

I STUPIDLY ordered a bed from these cowboys. The bed was a divan bed complete with headboard, the bed was delivered by the rudest delivery man I have ever met and who just left the bed on my doorstep. When assembling the bed I found there was nothing to attach the two divans nor anything to attach the headboard to the bed, I emailed.. and was told it would take 7 days to resolve. 12 days are now past and they refuse to reply to my emails. You cannot get hold of them by phone and when you do after 45 mins of waiting and 4 days of trying I was called a liar and that my bed wasn't faulty. I was even called a b**ch and hung up on twice. They did send me some clips to hold the divans together which do not fit. I still have nothing to attach the headboard to the bed. I cannot speak to anyone, as soon as they know it is me they hang up . They have sold me a faulty bed which is unfit for purpose and I am £300 out of pocket.

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