Beds.co.uk

1.00 stars

121 Reviews

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Lela's complaint against Beds.co.uk

Lela Bella

13/08/2017

Do not buy anything from this company

Complaint against Beds.co.uk

Ordered a mattress from this company about 3 weeks ago. We are moving into our new house a week today and we needed the mattress delivered to our new address. The website as well as confirmation email stated that we can choose a delivery date. Two days after we purchased the mattress we received an email saying that we cannot choose a delivery date. We emailed them straight away and received a confirmation email saying that somebody will call to arrange the delivery. Nobody called to arrange any delivery, but rather we received a text message on Sunday evening that our mattress being delivered on Monday. We sent the text message to the van driver and emailed the company straightaway, market argent, asking them not to delivery our mattress to our new address because we have not yet moved in. When we did not receive any reply I called them on Monday 12 noon asking them not to deliver the item. I spent almost one hour trying to get hold of somebody and when I spoke to their customer service team they told me that our delivery was cancelled and they would deliver our mattress to the new address on 19 August. I have very little trust with this company and I tried to call them today to confirm that my mattress was definitely delivered on the 19th. I was told that my mattress was already delivered to my new address and they won’t refund my money or deliver the item until they find out what happened. I am moving into my new house a week today and I have no idea where the mattress is or whether it is going to be delivered at all. Customer service team is terrible. They will not answer the phone and when they do, just to shut you up they will say what you want to hear and do something totally different. Please do not buy anything from this people because if something so wrong there is no one single person that would help.

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