Beds.co.uk

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127 Reviews

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Crushell's complaint against Beds.co.uk

Crushell Watson

11/03/2017

Just a complete disaster

Complaint against Beds.co.uk

I have never come across such rude customer service advisors in my life. In need of a bed desperately, I thought I'd try my luck and go with this site even though the reviews wasn't so positive. Well what a mistake that was. I called up prior to my order to check a bed AND mattress was in stock. I was told yes and it will come Friday if I ordered on the Wednesday. 1st lie. I waited and waited for a order confirmation and delivery details.. nothing came. So I called promptly to confirm my order. As soon as they pick up the phone after 5-8 mins on hold, they don't even listen to your query and just ask for your postcode! Anyway apparently there was two types of this bed and I ordered the wrong one. The other bed was cheaper and instead of willingly refunding me, the chap tried to sell me something else!!! Which would of costs me more! Then he claimed he was going to do a 'nice thing' and refund me the difference. ( I am still waiting for this refund). I am then told the bed AND mattress will come on Saturday. So today is Saturday. The bed has come but NO MATTRESS! They then argue with me claiming it's flat packed and i need to wait till Monday to wait to hear a response. The cheek! So here I am sleeping on the floor until God knows when. DO NOT ORDER !! SAVE YOUR MONEY AND GO ELSE WHERE!

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