Beds.co.uk

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Melanie's complaint against Beds.co.uk

Melanie Arlett

02/11/2017

Mattress didn’t arrive

Complaint against Beds.co.uk

I ordered a mattress 2 weeks ago, next day delivery apparently. 2 weeks later no mattress. I called pretty much every day and had to hold for 15 minutes every time. Every call someone would call me back but didn’t. On the final call today they said they had no news where my mattress was! So I cancelled and gave to wait for up to 5 days to get my money back so I can’t even order a new one from somewhere else until I get my money! Terrible customer service. No email, no calls as to where my mattress was. Will never use this company again.

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