1.00 stars

127 Reviews

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Ross's complaint against

Ross Keeley


Not as advertised

Complaint against

Ordered a memory foam topped sprung single mattress which on their site looked full size depth, the next day what arrived was a rolled up small mattress that had springs poking out of, I wouldn't even let my dog sleep on it. I wasn't expecting much for £80 but this was not even close to being acceptable. I have contacted them to have this collected for a full refund as not what was ordered and was told I would have to send it back at my expense and pay a £40 restocking fee. I was also offered an improved/upgraded mattress for an additional £60, which based on the appalling experience with the current mattress I do not even want to entertain them. They have obligations under the consumer rights act to collect and refund the item they knowingly mis-sold without any undue charges. How is this company still allowed to operate?! I will be following up with PayPal for a refund but I doubt they will entertain it. It seems I will have to be taking these to the small claims court to get my refund.

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