1.00 stars

124 Reviews

GBP silhouette


Matthew's complaint against

Matthew Cleator


Terrible service and product

Complaint against

Bought the bed which specified memory foam and next day delivery. This was perfect because I was moving into a new flat and the delivery would coincide from when I was off work, I would also then have a bed for the first night. No confirmation of the date of delivery, had to chase more than 5 times, each time customer services were unhelpful. Each time the delivery was delayed by a day. Finally arrives a week late after I threatened to cancel the order, once constructed the mattress is springy and hard despite claiming memory foam. Returns cost a considerable amount and has to be done within 48 hours of delivery. The bed frame is OK, however, the mattress is awful and I now cannot return or change. Very inconvenient and expensive for the quality/delivery.

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