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Lillian's complaint against



return of goods

Complaint against

I purchased a pair of Sketchers shoes from Shoe Direct on April 21 2016 and when they arrived too big for me even though the shoes were my size so I telephoned the Head Office spoke to a young woman called Abby and I had explained that I need smaller size but cannot go out just had major surgery so she said that she can get a courier to attend my home to collect them however the courier who was supposed to attend my home on Monday April 25 2016 and the courier from YODEL said that he collected the parcel when he did not and then I had to speak to the Manager Rebecca Simpson and she told me the same thing so I said I can assure you I have the parcel with me. The Manager then rearranged even though she said the cannot keep doing this and a Courier was supposed to attend my home on Wednesday April 27 2016 and they did not so I said she will have to speak to the YODEL Manager and after she did YODEL got the courier to attend my property on April 28 2016 and he gave me a receipt however the problem now is the Manager who I emailed on May 5 2016 is informing me that they have not received the parcel and I sent her another email after she did not respond to my first email yesterday today on May 6 2016 and she said I would have to send the receipt which I will not because the information that I had sent the Manager by email is on the card which had been evidence that the courier had collected the parcel. I tried to telephone and speak to Rebecca who is the Manager but she is busy and told one of the Advisors she is sorting it out and speaking to YODEL and I sent the Manager an email and said if she does not respond to my email or telephone me then I will take the matter further because I am a disabled person who as recently had a major surgery and this company is giving me the run around and fobbing me off and I have had enough now.

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