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Ian's complaint against Gardening Express
Very Poor Plants and Customer Services
Complaint against Gardening Express
As a small business, I spent over £300 on plants as I thought GE could be a viable option as a supplier to me. The website is very good and provides some great descriptions of plants and making selections is easy. But unfortunately, that’s where the positive comments end. The plants took 2 weeks to arrive and when they did arrive, I was so disappointed. I would have sent them all back but the cost of return is bared by the customer, so would have cost me over £100. Plants described in 2-3 litre pots were no more than cuttings and one plant type (Nandinas) were £15 each - truly disgraceful. I bought Acers and these were very scabby and in poor condition. Some stems had clearly been snapped off rather than being cut cleanly with a sharp pair of secateurs. All plants were much smaller than advertised and not worthy of selling on to my customers. I have returned half a dozen plants and 11 days later am still waiting for my refund. Such a shame, as this could be such a good alternative to sourcing plants. I won’t be ordering from this company again.
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