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safina's complaint against JustMyLook
Ordered a bottle leave in conditioner which was broken when arrived
Complaint against JustMyLook
I ordered a bottle of leave in conditioner by milkshake which arrived today. It was leaking and the bottle had broken. I had informed them via email that I had ordered in plenty of time before xmas and that I would be going to Nottingham till 15th Jan. I sent evidence via photos support my claim. They emailed back and said they had ordered me a bottle and that it would be delivered next week. I informed them that in 3 of my emails that I was not going to be at my home address and instead of ordering a new one, they should have notified me or given me an option to for a refund. I am now going to be unable to get the item by the time I get back and due to work commitments with my jobs being outside the post office hours. I therefore sent them another email stating the above and i got a auto message stating they are unavailable till August due to the bank holidays and will respond when they are back in working hours. This is clearly the wrong auto message and when I rang the helpline, A gentleman answered who started to fake a message and forgot what he was saying half way and started to laugh and put the phone down. Appalled at the level of service and the professionalism.
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