Morrisons

4.00 stars

174 Reviews

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rosie's complaint against Morrisons

rosie turkington

15/11/2018

[LAPSED] awful customer service

Complaint against Morrisons

what a terrible place York Road Doncaster. I had an accident which resulted in an injury which cost me 3 days off work and dentist bills. I rang them and was told that the Manager would ring me back and he never did. but all they have done is firstly deny it was reported to them ., then have to admit it was. Most of my emails/calls to Head Office and I even emailed the CEO and got no reply back.. I have been ignored by them and even on Facebook I have left feedback and the ones they have answered have been to tell me to speak to another person who is never available. ! the store didn't report it. now I will go down the legal route this has been a complete shambles due to wrong information and the store trying to cover it up. I cant believe how rude their customer service staff are at York Road in Doncaster and Head Office in Bradford.. One lady said that she would give me £10 for the inconvenience. They don't care about their customers they have awful customer service at the Head Office.

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Lapsed. rosie has not responded in 90 days

  • Comments (1)

Amber-Rose Reynolds | | VERIFIED

Hi Rosie, thanks for getting in touch. I'm sorry to hear about this. Can you please private message me your contact details so I can look into this for you? I look forward to hearing from you. Kind Regards, Amber-Rose Reynolds, Customer Assistant, Wm Morrison Supermarkets PLC
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