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Christina's complaint against Nisa

Christina Marlow


Made my baby sick no apology!

Complaint against Nisa

I brought a box of cow and gate formula milk for my 5 month old girl and started using it straight away. After a couple of days my baby girl was being sick clumpy white bits. I couldn’t think why she was being I then checked the date on the formula milk to find it was a month out of date. I took it back to Nisa, BP garage, Stratford Road, Roade, Northampton. The member staff said oh well you won’t be able to get a refund for 3 hours. I said I wanted the manager to call me and then pointed out they still had a shelf full all out of date. I then got a call 3 hours later from the member of staff not the manager. He said your refund is waiting for you. I said “is that it no apology for my baby being ill?” He said “what do you want me to do? It shouldn’t have been on the shelf”. I complained to Nisa who said it’s for the franchise manager to reply not them. The manager never contacted me it’s appalling !!!

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