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GBP silhouette


louise's complaint against Nike

louise thomas


incorrect goods sent - non compliance with their returns policy - refusal to provide return address

Complaint against Nike

I ordered & paid for a pair of Nike Sky Dunk trainers in September and received incorrect items in the wrong size. Having read the company`s returns policy & instructions I contacted their after sales dept. to ask for an address to return the items as well as requesting a full refund. Since this first contact I have received several emails suggesting I keep the incorrect items, suggesting I sell them to a friend, saying they can`t accept the items back and offering and a compensation payment! Needless to say I have been disappointed and annoyed by this after sales service.

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