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bridgit's complaint against KFC

bridgit doolan


second bad experience in same store

Complaint against KFC

Kfc Solstice park A303 near Salisbury. Dirty and disorganised when visited in January. Today at 5pm gave it 2nd chance - meals for five. Till service was poor, given drinks but no tray, or spoon for kids yoghurts. Very dirty. Bins overflowing, litter all over floor. We asked for a cloth to wipe our table. Given freshen up wipe. Extremely long wait for food, which was nearly cold when finally ready. Dry, chewy chicken. Staff discourteous when issues raised. Service, product and environment all completely sub standard. Has put me off KFC. I have worked in restaurants and cafés for 13 years so understand the challenges but that was really not good enough. More staff/training required? Shift changeover needs improvement?

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