Indesit

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Lindsey's complaint against Indesit

Lindsey Heikens

07/01/2017

"Repaired" dryer shorting all electrical - Indesit refuses to do anything

Complaint against Indesit

We have an Indesit dryer which is one of the "affected" dryers. We also have a 5 year service agreement. We had the remedial repairs done to the dryer but it is not tripping all our electrical every time we try to turn it on and have seen some smoke so needless to say with two small children in the house we have just unplugged the risky product. We called every number we can find and were told someone can come out in several weeks but, even with our service plan in effect, they will not replace the dyer merely fix the fault if possible. Needless to say, even with the remedial work done I no longer want this fire hazard in our house, fixed or not, but they refuse to offer us a replacement. This is outrageous, not only will we never buy another related produce from this company our Currys (who we bought it from and also refuse to help) but plan to pursue all potential avenues for customer complaints. However it is really outrageous that neither the supplier or the manufacturer will help and they are asking people to continue to use what are clearly fire hazards without offering any way out.

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