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George's complaint against Indesit

George Williams


Oven door glass exploding

Complaint against Indesit

Hi I bought a new oven from Indesit around end Oct/early Nov 2014. When it was a few days over 1 year old the glass on the top oven exploded over the floor for no good reason. The oven had been used and was cooling as per normal use. Indesit agreed to send an engineer for free who fixed a new oven door. Last Sunday 1st May the same glass door shattered again after being used and allowing to cool. I have tried to speak to Indesit a couple of times and the best I have been offered is a free to fix again as before. I have tried emailing, filling in the online contact forms and Facebook but have yet to have a decent response. As this is clearly a dangerous item and not fit for purpose I either want a refund or a new replacement cooker of similar spec but a different model revision. My last call to Indesit they hung up on me for daring to ask to speak to a supervisor.

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