ASDA

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532 Reviews

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SAVE ON YOUR INSURANCE

Nick's complaint against ASDA

Nick Gilman

15/01/2015

APPALLING CUSTOMER SERVICE FROM ASDA

Complaint against ASDA

On 26/12/14 I wrote to Asda asking why many items advertised on their website were not available in any of their stores that I tried, including my local Superstore. Since then I have received unhelpful replies (Ref: 141226-000015); repeatedly been told to phone other departments when what I wanted was an e.mail reply (why should I spend my money on phone calls sorting this out?); had Asda's original responses robotically recycled and re-sent to me (this is insulting); and now my last e.mail sent some days ago requesting to be contacted by a senior manager has been ignored. If I go to the trouble of explaining my difficulties as an Asda customer, I expect a more professional response than this.

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