ASDA

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Paul's complaint against ASDA

Paul McKinnon

23/11/2016

Asda Online Shopping

Complaint against ASDA

First order placed and despatched by Asda and still not received. Money taken from my bank card. Order 2 cancelled 2 days before completion delivery date via email and advised no longer needed. 3 days later they email advising they have despatched the cancelled order and charged my card again. Numerous phone calls from my mobile in the EU to their call centre in the Phillipines where the staff are less than useless and very unhelpful. More calls to UK numbers that are all call steered back to the Philippines and no-one to take ownership. Email to CEO office and still no response. ASDA clearly do NOT care about their customer base. Will definitely stick to Tesco or Sainsburys in future. Total nightmare and very unprofessional!

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