ASDA

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Roy's complaint against ASDA

Roy K

22/08/2018

ASDA SELLING 'VEGGIE WINE GUMS' LABELLED AS VEGETARIAN AND VEGAN CONTAINING BEEF GELATINE!

Complaint against ASDA

I recently purchased a plastic tub of "Veggie Wine Gums" which were labelled on the front as 'Vegetarian' and 'Vegan' only to find out when I got home that the ingredients contained 'halal beef gelatine'! I took the product back and complained to Customer Services who didn't seem to understand the issue. I eventually got a refund and emailed Asda Customer Services to complain. The response I received was appalling - basically thanks for letting us know and asking ME to contact the Manufacturer of the wine gums myself to let them know!!! Unbelievable! Extremely poor customer service - they don't seem to care about customers at all.

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