ASDA

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sheena's complaint against ASDA

sheena mccarvel

30/05/2015

Champagne price

Complaint against ASDA

The store in Newmains had an offer on champagne for £9.75 running last week THERE WAS NO NOTICE THAT THIS WAS A LIMITED TIME OFFER OR WHILE STOCKS LAST I went in this morning to buy a few bottles and only to find the display had not changed in any way except the price had risen to £30 I questioned a member of the management team re this and he made the mistake of saying they had loads of it bought in for sale at the lower price but no one wanted it so they put it back up to £30 told me I could not expect to get champagne at just over £9.00 I then said I could have if I had bought it the day before from you then told me to buy another brand which I do not like I always thought that if a price change was going to be made to that extent ie300% the stock would need to be removed from the shelved then re stocked not just the label changed I have been a customer of the store since it opened and spent hundreds but will be going else where now just because in my opinion that is not correct practice and in the way my complaint was dealt with

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