ASDA

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Mrs jenni's complaint against ASDA

Mrs jenni ladbrook

16/10/2016

Failing to supply medication

Complaint against ASDA

My husband and daughter have there repeat prescriptions at Asda colchester.whenever we go to collect there is always an issue.i came in yesterday sat 15th to pick up my daughters perscrition.i was told that the item she needed they were unable to provide and it was suggested we go back to our doctors.Then was told it was only a brand name and they had medication but was just under a different name.i said i wasnt able to wait but could come back in the morning to which i was told no problem it will be here waiting for you. Ive gone in this morning sunday 16th to be told its not ready as they know nothing about it.so ive explained it all again and was then told it would be ten mins.ive grabbed a few bits then gone to collect it to be told i cant have it as the pharmasist isnt there so i will have to wait. I have left the store without my perscription.i was so cross i tried to phone store to make a complaint and i kept getting transferd from one person to another then cut off. The service your pharmacy provided is a disgrace.This happens everytime we try to get our perscriptions.

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