ASDA

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john's complaint against ASDA

john cowie

16/03/2016

Help line & delivery driver.

Complaint against ASDA

Asda click & collect delivery driver parked his unattended vehicle below my flat with the engine running for 25 minutes on Monday evening. Got fed up with noise, went down took keys from vehicle, sat in a seat in reception and waited for the driver.Told him why I had taken his keys & that I had a note of his registration number & timings. Told him I would not even ask for his name because I knew he would not give me it (attitude). Gave him back his keys, went up to my flat, got "on-line", tried to phone the "customer care line", could not get passed the answer machine message when I had to put in a number.Kept saying "I am not getting that". Went to local store to speak to ( click & collect) manager about the incident, to be told " that the vehicle belong to a another asda store". He told me," I will speak to the manager in the other store, & that he would phone me & apologize on behalf of the driver. Still waiting, this is why I have decided to ( go public).

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