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joyce's complaint against ASDA

joyce coburn


home delivery total is different from checkout total.

Complaint against ASDA

I order my food on line as i am on a budget i am always careful to keep an eye on what i am spending. On a few occasions now it has worked out more when my order is delivered. When i called customer service to ask about this i was told that the price of some items can change. I find this totally unacceptable as should only pay the price agreed by both parties at time of ordering. I have shopped with other well known supermarkets on line and never had this problem. To top it off i was refunded the difference which was fine, but then i had it taken of me again. When i asked why i was told the customer service agent had got it wrong. REALLY.

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