ASDA

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Kaisty's complaint against ASDA

Kaisty Lees

15/05/2015

Item ordered for delivery didn't arrive so my daughter had no birthday present!

Complaint against ASDA

I ordered a trampoline for delivery on the 14th but it didn't turn up. Customer service automatic information said deliveries could take up to 7pm. By 7pm no delivery had arrived. I called again, the lady could speak broken English and only said sorry and can't tell you what's happening with the item. I asked for a full refund which I won't get until Friday next week. My daughter was very upset that she didn't recieve Her present. I was upset and I'm angry that they still don't seem to care! I called them today and was told I'd get a phone call back.... Still not happened!

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