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Maria's complaint against ASDA

Maria O’Hare


No delivery

Complaint against ASDA

I booked a delivery slot for Saturday 30th June between 4-6pm. I was out for the day and got home at 9:40pm to e told by my husband that the groceries never arrived and a voicemail from Asda to say because of driver issues they could not deliver my order, the payment was showing as pending in my bank. I called customer services and was told them could deliver that evening but could attempt to deliver Sunday but I would have to pay again. I explained to the lady that I had two young children that both needed milk for their bottles, two dogs that urgently needed the food. It was difficult enough to find the £66 for this grocery shop without expecting me to pay again! The reason I booked a delivery was I was busy all weekend that I was unable to fit in a trip to the supermarket. I called again Sunday evening as no one had bothered calling me back like they promised to atleast get my order cancelled as it was still showing as “preparing your order” so I could at least obtain a refund. I was told this has been done and had to wait for the payment to be released, I logged in this morning to see my delivery is now showing as delivered! So still no refund. You may not see this as significant but there has been absolutely no sympathy from Asda - I have had to borrow money from a relative to purchase more essentials from my children, it has been since Saturday and I am still without groceries, a refund and now have to wait for the money to be credited back before I can purchase more groceries. My children are almost out of milk again, we have next to no food in the house and I just think it’s disgusting that I am having to borrow money from relatives because of Asda’s problem. £66 is probably a very insignificant amount of money to most people but to me with two small children, it is very difficult to find. I hope you can help me. Kind regards Maria

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