ASDA

1.00 stars

510 Reviews

GBP silhouette

SAVE ON YOUR INSURANCE

Kim's complaint against ASDA

Kim Rice

06/04/2018

Not refunded my money

Complaint against ASDA

3rd time I placed an order I accidentally put it down for collection instead of delivery. It was too late to change by the time I realised the mistake so I contacted them to cancel the order. Before they did that some idiot marked it down as collected (for reasons unknown) and my card was charged for the full amount. I called and was told a refund was sorted after being left on hold 5 minutes. I assumed it had been but after checking my statement it was not so I've contacted again to be told it will be sorted and I will be notified when it's done IT HAS BEEN A MONTH now and still no refund. I am disgusted and appalled. I've been charged interest now too and I'm so stressed that I'm being ignored that it's making me ill. ASDA YOU SHOULD BE ASHAMED

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