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Peter's complaint against ASDA
ONLINE SHOP A TOTAL DISASTER AND A WATE OF MY TIME !
Complaint against ASDA
Well Well Well ! :( Well Well Well ! What a total disaster Asda online are eh ! Yep you guessed it ! My order was cancelled as they were "out of stock "and after talking with some very poorly trained and unconcerened "Customer service person" ! who insisted on talking over me ! I was told 1. They were out of stock 2. They are not a wholesaler ! Seriously that is what I was told ! I ordered £60 worth of coffee .. the only brand I drink..... and it was on offer and it was in stock when I ordered it 3 days ago and this morning on the day of delivery they charged my card... It was extremely inconvenient for me to arrange to be home at delivery time as I could have spent the whole day in Brighton.. so it was total waste of my time ! And then they had the audacity to offer me 4 free deliveries over the next 4 weeks ! Ha Ha and trust them again ? Judging by ALL the very similar reviews ... I am not alone .... and that is just the folk who bothered to leave one ! The rest of disappointed and let down customers dIdn't even bother... they just won't use Adsa ever again ! I can tell you this Asda , that the most imortant people who walk through your doors and shop online are us ! your most important assets and without us you are nothing ! Sadly this is the way you appear to be going ! Will I get answered,Will I get a satisfactory conclusion ? will it even be escalated ? I won't hold my breath.... P.S ! They just sent me a customer service questionaire ... Why ? Will they follow it up ?
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